Saturday, September 15, 2012 apologizes to customers for huge outage

On Friday, CEO Scott Walker issued an apology to its users after the huge September 10, 2012, outages that shut down millions of websites and email accounts:
We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

It's an honor to serve you. As always, please call us 24/7 at 480-505-8877 — anytime, for any reason.

Scott Wagner

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