Governor Bob McDonnell announced today that TRG Customer Solutions, a leading global business process outsourcing (BPO) provider of customer management solutions and technologies, and their partner, First Potomac Management LLC, will invest more than $900,000 to expand its operations in the City of Hampton. The project saves 300 jobs and will create 120 new jobs.
Speaking about today’s announcement, Governor McDonnell said, “Keeping TRG Customer Solutions in Hampton and accommodating the company’s growth was our goal with this project. An available facility was identified and up-fitted in a timely manner to allow TRG to be operational quickly. Staying in Virginia allowed the company to maintain its well-trained workforce of 300 employees, as well as add 120 new positions.”
“The Governor’s Senior Economic Advisor Bob Sledd worked closely with TRG Customer Solutions to ensure that the company remained in Hampton and the Commonwealth,” said Jim Cheng, Virginia Secretary of Commerce and Trade. “I am pleased with the team that pulled together to successfully accommodate TRG’s needs.”
Headquartered in Jacksonville, Florida, TRG Customer Solutions is a leading global business process outsourcing (BPO) provider of customer relationship management (CRM) solutions and technologies. The company supports more than 175 global clients from 13 operations centers in six countries. The company maintains over 5,000 workstations that support multi-channel inbound and outbound communications via phone, Web, e-mail, direct mail and fax. TRG Customer Solutions’ goals for its clients are to accelerate revenue growth, improve operational effectiveness, increase customer satisfaction and reduce costs.
“We’re very excited about this opportunity to expand our operations in the City of Hampton,” said Frank Kelly, CEO of TRG Customer Solutions. “The talent and work ethic of employees in the area is one of the reasons we chose to remain in Hampton. It is a demonstration of our commitment to the people and state of Virginia.”
The Virginia Economic Development Partnership worked with the City of Hampton to secure the project for Virginia. Through its Virginia Jobs Investment Program, the Virginia Department of Business Assistance will provide funding and services to support the company’s recruitment and training activities.
“TRG Customer Solutions’ expansion represents the unlimited business opportunities available to existing and new companies in Hampton. We are pleased with their decision to remain a strong component of our business community,” notes Molly Joseph Ward, City of Hampton Mayor.